Best Reputation Management Company (ies)
Evaluation Criteria for Best Reputation Management Company (ies)
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Best Reputation Management Services Australia - July 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
Needs AnalysisFirm's ability to enter systemic methodology to determine client goals and aspirations and then create a tailor-plan according to the specific needs.rnVisionFirm's internal vision for growth and expansion in terms of quality of service. rnDependabilityRating of firm in terms of reliability and integrity. rnPerformanceRating based on efficency and goal-achievement.rnServiceFirm's ability and willingness to quickly resolve and mitigate customer issue.rn Change in Rank Indicates shift in rank from previous month's rank.
1st Award
VJG Interactive

Perth, Australia Gaurav Sabharwal +61 (2) 8011-3861_ Visit VJG Interactive File A Complaint
Commend This Vendor
2006 Over $10 million Above 100 200+ 98% L Circuit City, Studio 8, Werth Reality, ACE Hardware, Subway
100%
100 100 100 100 100 - More Info
2nd Award
JG Marketing

Sydney, New South Wales John Smith 61-296597361_ Visit JG Marketing File A Complaint
Commend This Vendor
1980 $3 million - $4,999,999 Above 100 30+ 92% L Aury Australia Pty Ltd, Car-O-Liner Australia, Brevini Australia Pty Ltd, Aztex Equipment Pty Ltd
99%
99 100 98 100 98 - More Info
3rd Award
Rotapix Interactive Media

Ultimo, NSW, New South Wales Victor Quinteros Jnr 1300-799-616_ Visit Rotapix Interactive Media File A Complaint
Commend This Vendor
2002 $1 million - $2,999,999 11 - 25 90 98% M Baby Kingdom, THINK Education Group, Lexis Nexis, Rooty Hill RSL, Novotel Hotels
99.2%
100 98 99 100 99 +2 More Info
4
PYI.com.au - Protect Your Investment

Surrey Hills, Victoria Ewan Watt 1300-114-219_ Visit PYI.com.au - Protect Your Investment File A Complaint
Commend This Vendor
2007 $3 million - $4,999,999 26 - 50 76 90% H Confidential
99.4%
98 100 100 99 100 NC More Info
5
iProspect Australia

Walsh Bay, New South Wales Amanda Baker 61-282161431_ Visit iProspect Australia File A Complaint
Commend This Vendor
2011 $3 million - $4,999,999 51 - 100 78 92% M P&G, NOKIA, Luxottica, Disney, NISSAN
98.6%
99 97 99 98 100 -2 More Info
6
iCrossing

Dallas, USA Marc Yagoda 214-210-6800_ Visit iCrossing File A Complaint
Commend This Vendor
1998 Over $10 million Above 100 100+ 90% H Mastercard, Bank of America, The LEGO Group, The Coca-Cola Company, Toyota
98.2%
98 96 99 98 100 NC More Info
7
SEM911

Werribee, Victoria Ash Nallawalla 61-390169000_ Visit SEM911 File A Complaint
Commend This Vendor
2002 $1 million - $2,999,999 1 - 10 23 83% M OCRA, Ringcentral, Micromeritics, Charlotte EBA
98.4%
96 100 98 100 98 NC More Info
8
Reputation Australia

North Sydney, New South Wales Steve Cropper 61-411486914 _ Visit Reputation Australia File A Complaint
Commend This Vendor
2007 $1 million - $2,999,999 11 - 25 50+ 83% L Confidential
97.6%
96 98 96 100 98 NC More Info
9
Big Click Studios

Gosford , New South Wales Dean Collins 1300-677-924_ Visit Big Click Studios File A Complaint
Commend This Vendor
2008 $250,000 - $999,000 1 - 10 56 89% L Find My Local, Department of Education & Training, Paul Hartmann International, Scholastic Australia, Tyrrells
97.4%
96 98 97 100 96 NC More Info
10
Engage ORM

Melbourne, Victoria Gerry McCusker 61-407805070 _ Visit Engage ORM File A Complaint
Commend This Vendor
2008 $1 million - $2,999,999 1 - 10 40 86% M Coles Giant Gift Card Giveaway, Dairy Australia, Malvern Star, NAB
97.2%
96 98 96 100 96 NC More Info

Evaluation Criteria - How We Identify The Best Reputation Management Company (ies) in Australia

topseos, the independent authority on search vendors, seeks to help companies find the best reputation management companies in the industry.  We review each vendor’s portfolio in order to see the quality of work that the company has completed and often times contact clients to obtain an evaluation. This information is then compiled and used to create a list of the best.

topseos identified five key areas in the process of reputation management: needs analysis, strategy development, responsiveness, monitoring, and reporting.

The first key aspect of reputation management is needs analysis.  This part of the evaluation analyzes the ability of a vendor to recognize both the immediate and long-term needs of their clients.  What type of research is completed to provide clients with an initial evaluation of their online reputation and provide an analysis of the work that needs to be completed.

Next we evaluate the strategy development of the vendors.  How effective are the strategies that the company has built and how do those strategies work to meet the needs of their clients?

The vendor’s responsiveness to the client’s online reputation needs is also evaluated.  How quickly does the vendor begin work to handle immediate needs of their clients?  How long before the vendor’s work begins to make an effect on the client’s online reputation?

Monitoring is the long-term aspect of reputation management that is evaluated by topseos.  This analyzes the maintenance work that is being done by the vendor in order to maintain their client’s reputation.  How often are checks completed to measure the effectiveness of the work done, and recognize any new needs?

The final aspect of the evaluation is reporting.  How well can the vendor maintain consistent communication with their clients? What reports are provided to the clients to see? Are they clear and understandable? Do they provide recommendations to maintain the online reputation of their clients?

General Queries

  • What type of needs analysis was conducted before work initiated?
  • What type of a ROI were you anticipating, what was achieved and in what time frame?
  • What would be 3 things you would change about your experience?
  • What was your total investment?
  • Rate your overall experience (1-10; 10 being the highest).

 

Project Specific Queries :

  • How were your organizational goals aligned with the reputation management activities?
  • What activities are put into place to enhance your online relations?
  • How are reputation management activities reported and documented?
  • How are results of the reputation management activities measured?
  • Do you have any negative remarks that are unresolved to your favor online?