Best Reputation Management Company (ies)
Evaluation Criteria for Best Reputation Management Company (ies)
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Best Reputation Management Services UK - October 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
Needs AnalysisFirm's ability to enter systemic methodology to determine client goals and aspirations and then create a tailor-plan according to the specific needs.rnVisionFirm's internal vision for growth and expansion in terms of quality of service. rnDependabilityRating of firm in terms of reliability and integrity. rnPerformanceRating based on efficency and goal-achievement.rnServiceFirm's ability and willingness to quickly resolve and mitigate customer issue.rn Change in Rank Indicates shift in rank from previous month's rank.
1st Award
ReputationManagementConsultants.com

Irvine, USA Gary Hagins 8665097367_ Visit ReputationManagementConsultants.com File A Complaint
Commend This Vendor
2007 Over $10 million Above 100 500+ 99% M Heads of State, Fortune 1000 Companies and Executives, Politicians, Celebrated Figures in Film, Sports and Music, as well as States and National Governments.
100%
100 100 100 100 100 NC More Info
2nd Award
Netmark

Idaho Falls, USA Chad Heath +44 20 3393 5762_ Visit Netmark File A Complaint
Commend This Vendor
2007 £5 million - £9,999,999 51 - 100 300 + 98% M 5.11 Tactical, Hallmark, Intellius, SelectQuote, Experian
99.6%
100 99 100 100 99 NC More Info
3rd Award
VJG Interactive

Stretford, Manchester Surendra Lal +44 (0) 20-7193-1618_ Visit VJG Interactive File A Complaint
Commend This Vendor
2006 Over $10 million Above 100 200+ 98% L Circuit City, Studio 8, Werth Reality, ACE Hardware, Subway
98.8%
98 99 98 99 100 NC More Info
4
Devenia Ltd.

Northamptonshire, Northamptonshire Solstad, Bjorn 44-01604300038_ Visit Devenia Ltd. File A Complaint
Commend This Vendor
2006 £5 million - £9,999,999 26 - 50 63 92% H Confidential
98.6%
99 100 99 98 97 NC More Info
5
Tecmark Ltd

Manchester, Greater Manchester Richard Heyes 44-1618209374_ Visit Tecmark Ltd File A Complaint
Commend This Vendor
2008 £3 million - £4,999,999 26 - 50 57 89% H Solar Choice, Avro Pest Management, Inspire 360
99.2%
100 99 100 99 98 NC More Info
6
iProspect

Floor Boston , USA Ly Tran 617-449-4300_ Visit iProspect File A Complaint
Commend This Vendor
1996 Over $10 million Above 100 100+ 92% H Avis, Delta, Circuit City, Allegis Group, Yellow Book
98.2%
98 96 99 98 100 NC More Info
7
KwikChex

Bournemouth, Dorset Gemma Byrne 44-1202204853_ Visit KwikChex File A Complaint
Commend This Vendor
2007 £3 million - £4,999,999 11 - 25 30+ 85% M Confidential
98.4%
96 100 98 100 98 NC More Info
8
Reputation 24/7

Liverpool, Lincolnshire Nathan Barker 44-1513539677_ Visit Reputation 24/7 File A Complaint
Commend This Vendor
2008 £1 million - £2,999,999 26 - 50 75 96% M International Finances Houses, CFD Provider, Garment Manufacturer, Training Provider, Hebrew Online Reputation Management
97.8%
96 99 98 99 97 NC More Info
9
Distilled

London, London Will Critchlow +44-2071830767_ Visit Distilled File A Complaint
Commend This Vendor
2006 £1 million - £2,999,999 26 - 50 100+ 90% M Hotels.com, TUI Travel, Sofa.com, eBay, Reevoo
97.2%
97 98 97 99 95 NC More Info
10
Clickthrough Marketing

Lichfield, Staffordshire Phil Robinson +44-01543410014_ Visit Clickthrough Marketing File A Complaint
Commend This Vendor
2004 £1 million - £2,999,999 26 - 50 55 95% M Halfords Autocentres, ScottishPower, Dunelm Mill, Comic Relief, Peugeot
97%
95 99 97 98 96 NC More Info

Evaluation Criteria - How We Identify The Best Reputation Management Company (ies) in UK

topseos, the independent authority on search vendors, seeks to help companies find the best reputation management companies in the industry.  We review each vendor’s portfolio in order to see the quality of work that the company has completed and often times contact clients to obtain an evaluation. This information is then compiled and used to create a list of the best.

topseos identified five key areas in the process of reputation management: needs analysis, strategy development, responsiveness, monitoring, and reporting.

The first key aspect of reputation management is needs analysis.  This part of the evaluation analyzes the ability of a vendor to recognize both the immediate and long-term needs of their clients.  What type of research is completed to provide clients with an initial evaluation of their online reputation and provide an analysis of the work that needs to be completed.

Next we evaluate the strategy development of the vendors.  How effective are the strategies that the company has built and how do those strategies work to meet the needs of their clients?

The vendor’s responsiveness to the client’s online reputation needs is also evaluated.  How quickly does the vendor begin work to handle immediate needs of their clients?  How long before the vendor’s work begins to make an effect on the client’s online reputation?

Monitoring is the long-term aspect of reputation management that is evaluated by topseos.  This analyzes the maintenance work that is being done by the vendor in order to maintain their client’s reputation.  How often are checks completed to measure the effectiveness of the work done, and recognize any new needs?

The final aspect of the evaluation is reporting.  How well can the vendor maintain consistent communication with their clients? What reports are provided to the clients to see? Are they clear and understandable? Do they provide recommendations to maintain the online reputation of their clients?

General Queries

  • What type of needs analysis was conducted before work initiated?
  • What type of a ROI were you anticipating, what was achieved and in what time frame?
  • What would be 3 things you would change about your experience?
  • What was your total investment?
  • Rate your overall experience (1-10; 10 being the highest).

 

Project Specific Queries :

  • How were your organizational goals aligned with the reputation management activities?
  • What activities are put into place to enhance your online relations?
  • How are reputation management activities reported and documented?
  • How are results of the reputation management activities measured?
  • Do you have any negative remarks that are unresolved to your favor online?