Best Call Tracking Software
Evaluation Criteria for Best Call Tracking Software
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Best Call Tracking Software - August 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
GUI InterfaceFirm's quality of the graphical user interface.Ease Of IntegrationFirm's ease of integration into current services.Software FeaturesFirm's overall quality in the set of features.Reporting MethodsFirm's ability to provide quality reports to users.SupportFirm's ability to provide quality support to users. Change in Rank Indicates shift in rank from previous month's rank.
1st Award
Call Tracking Metrics

Severna Park, Maryland Laure Fisher 888-770-3332_ Visit Call Tracking Metrics File A Complaint
Commend This Vendor
2009 $3 million - $4,999,999 11 - 25 4000+ 99% M Gutter Helmet, The Goddard School, SearchKings, Tutor Doctor, Griswold Home Care
100%
100 100 100 100 100 NC More Info
2nd Award
CallRail

Peachtree City, Georgia Andy Powell 888-374-4278_ Visit CallRail File A Complaint
Commend This Vendor
2011 $1 million - $2,999,999 1 - 10 4,000+ 98% M confidential
99.6%
100 99 100 100 99 NC More Info
3rd Award
LOGMyCalls

St. George, Utah Mike Riding 855-884-4721_ Visit LOGMyCalls File A Complaint
Commend This Vendor
2009 $1 million - $2,999,999 26 - 50 150+ 98% M Big O Tire, Parker, Kaiser Permanente, Courtyard Marriott, Pilkington
99.8%
100 100 100 99 100 NC More Info
4
Outleads

New York, New York Dorin Rosenshine (877) 268-1389_ Visit Outleads File A Complaint
Commend This Vendor
2013 $250,000 - $999,000 1 - 10 65 90% L confidential
99.2%
99 98 100 99 100 NC More Info
5
KeyMetric

Las Vegas, Nevada Antoinette (Toni) Hume 866-261-0917_ Visit KeyMetric File A Complaint
Commend This Vendor
2007 $3 million - $4,999,999 11 - 25 1000+ 98.45% M ING, Chase
99%
97 99 100 99 100 NC More Info
6
Analytic Call Tracking

Lake park, Florida Dave Subers 561-841-1832_ Visit Analytic Call Tracking File A Complaint
Commend This Vendor
2012 $3 million - $4,999,999 11 - 25 3,800+ 98% L Confidential
98.6%
99 100 99 98 97 - More Info
7
AvidTrak

Mountain View, California Rick Mansuri 888-592-2921_ Visit AvidTrak File A Complaint
Commend This Vendor
2007 $5 million - $9,999,999 11 - 25 150+ 95% L Confidential
98.2%
96 97 100 98 100 NC More Info
8
Marchex

Seattle, Washington Russell C. Horowitz 206-331-3300_ Visit Marchex File A Complaint
Commend This Vendor
2003 $250,000 - $999,000 Above 100 1000+ 84% M double click, reprisemedia, Travel Zoo, Carnival, razorfish
98%
100 97 100 96 97 NC More Info
9
Call Source

Westlake Village, California Jason Scinocca 877-225-5768_ Visit Call Source File A Complaint
Commend This Vendor
1996 Over $10 million Above 100 2,000+ 95% M Confidential
97.8%
96 99 97 100 97 NC More Info
10
Dial800

Beverly Hills, California Scott Richards 800-564-8685_ Visit Dial800 File A Complaint
Commend This Vendor
1996 $3 million - $4,999,999 11 - 25 100+ 87% H T Mobile, RosettaStone, Curves, Blue Man Group, TimeWarner
97.6%
95 99 96 100 98 NC More Info

Evaluation Criteria - How We Identify The Best Call Tracking Software in US

Through the use of our rigorous evaluation criteria and the guidelines that we have set for call tracking software, topseos put together a list of the top call tracking tools in the industry for your benefit. Our in-depth analysis delves into the features of the call tracking software and compares them against what other competing services have to offer. We examine the call tracking software interface, its ease of integration, product features, technical support, and the reporting methods that the software provides.

There are five key areas that we focus on when dealing with evaluating and ranking call tracking software.

The GUI interface of the software-as-a-service platform should be simple for the user to use. Does the software provide navigation allowing them to easily find the features they most use? How are certain features accessed to handle call routing and advanced tracking features? Does the software provide navigation allowing them to easily find the features they most use? Are there ways to access information on multiple domains and projects easily through the main interface?

The software's ease of integration into current call systems and practices is also important. Will the client be required to make drastic changes to their call system to implement the software-as-a-service platform to provide them accurate results? Are there recommendations and instructions on how to use the software with their current call system? On the support side, is the support team willing to assist with implementation of the service on-site with an optional service?

Features of the software are compared to the features of competing software offered in the industry. How do similar features from company A compare to the features of Company B's software? Does the software provide features that allow for advanced call routing? Can the software be simplified for smaller ventures or multiple call centers? Are there different sets of features for different types of customers?

The reporting methods are also examined in order to better understand the value being provided to users of the software. How can a customer modify the way reports are created to use to their advantage? How can the reports be exported for use in progress tracking applications? Are there APIs available to allow for the client to customize their experience with the information being provided?

Finally, the quality of the support provided by the support team is weighed in. Does the support team respond quickly to the questions of both current and potential customers? How technically apt is the support team in dealing with call tracking issues? Is there a dedicated technical support team or does the support team outsource its support? How often is the support team available to its customers? Is there a large enough support team to handle the volume of support calls that are taken?

General Queries

  • What type of needs analysis was conducted before work initiated?
  • What type of a ROI were you anticipating, what was achieved and in what time frame?
  • What would be 3 things you would change about your experience?
  • What was your total investment?
  • Rate your overall experience (1-10; 10 being the highest).

 

Project Specific Queries :

  • Which specific features did you use out of the features that are offered by the software provider.
  • What was the overall voice quality of calls forwarded to each of your locations?
  • How useful were the reports provided by the software to your team?
  • Were you able to easily export information from the software to use in your marketing efforts?
  • What was your favorite feature of the call tracking software?